HVAC & Plumbing Services in Norfolk, MA
A Home That Feels Right Every Day of the Year
Your home is supposed to take care of you, not the other way around. When the heat quits on a January night near City Mills, or the second floor never cools in July, one phone call puts a licensed technician on the way from our Franklin shop, roughly 15 minutes from Norfolk center.
Tell us what is going on at your Norfolk home. We will call you back with a real time slot, not a two week window.
Years in Massachusetts homes
From our Franklin shop
Newton and Franklin
Emergency line
Air Conditioning in Norfolk, MA
Most Norfolk homes went up between the 1970s and the 1990s, and no two of them cool the same way. We fit the system to the house instead of the other way around.

AC Installation & Replacement
Every Norfolk home is different. We measure yours first, then help you pick the system that fits it, whether that is central air on your existing ducts or a ductless heat pump. That way every room stays cool, not just the ones near the unit.
- Central air systems
- Ductless mini splits for homes with no ductwork
- High velocity small duct for pre-war homes
- Cold climate heat pumps that heat and cool
- Load calculation on every quote
- Permits pulled and inspection scheduled
AC Repair
When your AC stops working on a hot day, you need help fast. Our Franklin shop is close by, so we offer same day visits when we can, and you can reach us any time, day or night.
- System not cooling or blowing warm
- Ice on the refrigerant lines
- Water pooling around the air handler
- Breaker tripping or unit not starting
- Short cycling and weak airflow
- All major brands serviced


AC Maintenance & Tune-Ups
We check your AC each spring, before the first hot week. A yearly visit helps catch small problems early, keeps your warranty in good standing, and gives us a look at the outdoor unit after a long Norfolk winter.
- Coil clean and inspection
- Refrigerant charge check
- Capacitor and electrical test
- Condensate drain cleared
- Thermostat calibration
- Written report every visit
Need cooling help in Norfolk?
Free estimates on new systems. Same day repair visits when we can.
Heating in Norfolk, MA
Oil, propane, natural gas, hot water baseboard and heat pumps. Whatever your Norfolk home runs on, we work on it.

Heating Installation & Replacement
A new system should fit your home, not just match the old one. We look at your house first, then help you pick the right size so it heats evenly all winter. If you are thinking about moving off oil or propane, we can walk you through a heat pump too.
- Gas furnaces
- Steam and hot water boilers
- Oil to gas conversions
- Cold climate heat pumps
- Radiant and ductless systems
- Old equipment removed, permits handled
Heating & Furnace Repair
A cold house can’t wait. When your heat stops working, we come out from Franklin and get it running again. Our team is ready all winter long, even in the middle of the night.
- No heat calls, 24/7
- Ignition and pilot failures
- Thermostat and control faults
- Circulator pump failure
- Boiler pressure loss
- Frozen condensate lines


Heating Maintenance & Tune-Ups
An early fall tune-up, before the first cold night in Norfolk, with a full combustion analysis and carbon monoxide safety check. That last part is the one most companies leave off the list.
- Combustion analysis
- Carbon monoxide test
- Heat exchanger inspection
- Burner clean and adjust
- Safety control test
- Flue and venting check
No heat in Norfolk?
24/7 no heat calls all winter. Free estimates on replacements.
Plumbing in Norfolk, MA
The same crew that handles your heating handles your water. In a Norfolk home, that means one visit can cover the heating system, the water heater and the pipes between them.

Tanked & Tankless Water Heaters
Navien and Rinnai installation and replacement, including the gas or propane line, venting and condensate work most quotes leave out. If your home is on a private well, we look at your water first so the new unit lasts.
- Navien, Rinnai and Rheem
- Gas line sizing and upgrades
- Venting and condensate routing
- Tank to tankless conversions
- Descaling and annual service
- Permits pulled
Kitchen & Bathroom Plumbing
Fixtures, toilets, sinks, dishwasher lines and remodel rough-ins, quoted upfront before the work starts. Most Norfolk homes are on septic, so we plan the job with that in mind.
- Faucet and fixture installation
- Toilets, showers, tubs and vanities
- Garbage disposals
- Dishwasher and ice maker lines
- Remodel rough-in
- Leak and drain repair

Plumbing problem in Norfolk?
Upfront quotes before the work starts. Active leaks go to the emergency line.
Electrical and Indoor Air Quality in Norfolk, MA
Panel space and air quality are the two things that come up right after a heat pump quote in Norfolk. We handle both in-house instead of sending you to a second contractor.

Electrical Service & Panel Upgrades
Panel upgrades for heat pump and whole-home AC conversions, plus general electrical service, handled by our own licensed electricians. We check your panel before you commit to new equipment, so there are no surprises on install day.
- 100 amp to 200 amp upgrades
- Dedicated HVAC circuits
- EV charger circuits
- Outlets, switches and lighting
- Code corrections
- Permits and inspection handled
Indoor Air Quality
Filtration, ventilation and humidity control designed alongside the equipment instead of bolted on afterward, whether your Norfolk home is newer and tight or older and drafty.
- Whole-home air filtration
- UV purification
- Humidifiers and dehumidifiers
- Fresh air ventilation
- Duct sealing and repair
- Allergy and mold concerns

Planning a heat pump conversion?
We quote the panel upgrade and the equipment together, on one estimate.
What Norfolk Customers Say
EXCELLENT
Based on 559 reviews
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Jared PodolskeSeptember 17, 2026Trustindex verifies that the original source of the review is Google.
Jaykob is a true professional.Posted on Google![]()
Joanne DelaportaSeptember 14, 2026Trustindex verifies that the original source of the review is Google.
To James Jackson was exceptionally proficient knowledgeable and professional Went above and beyond expectationsPosted on Google![]()
Maria YanakakisSeptember 10, 2026Trustindex verifies that the original source of the review is Google.
Dean was GREAT!! Perfect service!!!!Posted on Google![]()
Rachel DanielsSeptember 8, 2026Trustindex verifies that the original source of the review is Google.
Jackson was incredibly knowledgeable, explained everything clearly, helpful & friendly.Posted on Google![]()
tomAugust 31, 2026Trustindex verifies that the original source of the review is Google.
Jake did a great job he fixed my leak and was extremely thorough. He explained everything to me and was extremely friendly throughout. I was recommended your company by my neighbor and I will recommend them as well!Posted on Google![]()
Irene IoffeAugust 28, 2026Trustindex verifies that the original source of the review is Google.
Bryant is exceptional. He deserve a raise, bonus to let him know how his work is appreciated!
Why Norfolk homeowners choose Accurate Baker Elman
- Over 30 years, same company, same trade.
- Mitsubishi Elite Diamond Contractor, which unlocks the extended manufacturer warranty.
- Two local shops. Franklin is about 15 minutes from Norfolk center.
- HVAC, plumbing and electrical under one license and one schedule.


Rebates and financing
Norfolk homes are served by Mass Save, so rebates and the 0% HEAT Loan apply to qualifying heat pumps and high-efficiency equipment, and we run 0% promotional financing on installs. We check your eligibility and handle the paperwork.
Book service in Norfolk, MA
Tell us what is happening at your Norfolk home and we will get you on the schedule. If it is an emergency, skip the form and call.
Norfolk HVAC and plumbing questions
Our Franklin shop is about 15 minutes from Norfolk center, and our Newton shop backs it up from the north. For no heat, no cooling, or an active leak, call the emergency line at (508) 470-4590. We run that line around the clock, and during the heating season we staff it heavily because December through February is our busiest stretch.
Yes for most replacement and installation work. The Town of Norfolk Building Department issues building, sheet metal, gas, plumbing and electrical permits, and a single heating replacement often requires more than one of them. Massachusetts requires a licensed contractor to pull those permits, not the homeowner. We file them, schedule the inspection, and see it through to sign-off.
It depends on the fuel, the system type, and how much of the existing distribution can be reused. A straight furnace swap in a home with sound ductwork sits at the low end. An oil or propane boiler replacement on hot water baseboard sits higher, and a full heat pump conversion is higher still before rebates. We quote the actual job after seeing the actual basement, and we give you the number in writing before any work starts.
This comes up a lot in Norfolk homes heated by a boiler and baseboard, and in the older houses near the town center and City Mills. Ductless mini splits are usually the answer: one outdoor unit feeding indoor heads in the rooms that matter, with no soffits and no lost closet space. High velocity small duct systems are the other option when you want the look of central air and have some chase space to work with. Both cool in summer, and heat pump versions heat in winter too.
Yes. A lot of Norfolk homes heat with a boiler, and those systems need someone who has actually worked on them. We service, repair and replace oil, propane and gas boilers, and we will tell you plainly when a well-maintained boiler has years left versus when it is time to plan the replacement.
Norfolk homes are served by the Mass Save program through Eversource, and qualifying air source heat pump installations are eligible for rebates and the 0% HEAT Loan. The amount depends on whether you are doing a whole-home or partial-home conversion, what you are replacing, and your household eligibility. Rebate levels change year to year, so we confirm current amounts for your specific project before you commit.
All of it. Norfolk center around the commuter rail station, City Mills, Pondville, Highland Lake, and the neighborhoods along Route 115 and Route 1A, out to the Charles River on the Millis and Medfield line and the Franklin, Walpole and Wrentham borders. ZIP code 02056.
All of it, under one company. Heating and cooling, kitchen and bathroom plumbing, tankless water heaters, electrical service and panel upgrades, and indoor air quality. That matters most on bigger jobs: a heat pump conversion in a Norfolk home often needs an electrical panel upgrade, and coordinating that yourself across two contractors is where projects stall.